We will always
attempt to despatch your order the same day for next
day delivery if received before 12 noon. However delivery
and despatch times can vary and so please allow up to
4 working days for delivery. More information can be found
about our delivery schedules at
www.pet-foodshop/shippingFAQ.asp
On the day of delivery, if you are not able to be in all
day, our couriers will either
contact one of your neighbours or leave your order in a
safe place on your property.
The Pet Food Shop cannot accept responsibility for the package
once left. Of course it is always helpful if you think you
may be out to enter some special instructions at the
checkout to let us know where it is best to leave your
order or which delivery day you would prefer. If you do
not want us to leave your package if you are out, please
let us know when placing your order.
Payment
Payment
for goods on this site will be accepted by AMEX, Visa, Mastercard,
Switch, Solo, Maestro, and Delta cards. NB: JCB and
Electron cards can only be taken in our stores.
If you would prefer to pay by credit or debit card
over the telephone, please telephone 0871 277 0353 or
0871 271 8991 with your order details. Our offices take
sales calls Monday to Friday, 9am until 5pm.
We will also accept cheques by post
which
must be received prior to the goods being despatched.
All cheques should be made payable to K9 Capers.com Ltd
and posted to The Imperial Centre, Rutherford Way,
Crawley. RH10 9LD with a copy of your order.
Limitation
Of Liability And Warranty
All items
offered for sale on this site have been displayed with
the pictures and text supplied by the manufacturer. Whilst
every effort is made to verify this information, mistakes
can occur for which The Pet Food Shop or The K9 Capers Group cannot accept
any liability.
If however, this effects the use of your
purchase, we will be happy to exchange any item as
detailed in the return and refunds section within Store
Policies.
Warranty for all items remains with the manufacturer
however we would appreciate you contacting us
first should any item purchased be defective in any
way.
The prices of our goods are checked for accuracy however
The Pet Food Shop do reserve the right to withdraw an item from
sale should a pricing error have been made.
Intellectual
property
This contents
of this website including the K9 Capers trademarks are copyright K9 Capers 2006. Any reproduction
without express written consent will be treated as infringement
under said copyright laws. Please contact us for further
details or to discuss any requirements you have. Our
banners may however be used to promote this site via our
link exchange and affiliate schemes. Please see the
main website at
www.k9capers.com for further details.
Transfer
of Title
All good
remain the property of The Pet Food Shop and K9 Capers until
paid for in full. Where cheques have been received as
payment, payment in full shall be regarded as the time
when our bankers have verified the cheque to have cleared
through the normal banking system.
Further
information
The K9
Capers Group is proud to be able to offer you, our
customer, the widest range of pet products in the world
and will continue to offer FREE nationwide delivery to
most UK post codes without inflating the prices of our
products to cover these costs. As we strive
to always give the best possible level of service, any
comments about the service you receive or the products you
have purchased are always welcome.
